FAQ
PRO-37U
Frequently Asked Questions
Q: What is the interface of PRO-37U?
A: PRO-37U runs at USB interface, USB 3.1 Gen-I 5Gbps specifically. (Previously called USB 3.0)
Q: Will this device work if it is connected to external USB ports that are on the computer, by using USB 3.0 A-B cables?
A: Yes, the device can be connected to external USB ports using USB 3.0 Type A-B external cables (available from our AFT store)
Q: What media cards does the PRO-37U support?
A: PRO-37U supports CompactFlash UDMA7, SDXC UHS-I, MicroSDXC UHS-I, Memory Stick PRO-HG Duo (at 4-bit only), and xD-Picture Card. The reader also supports external USB-A devices such as Mobile phones, Flash drives and storages, etc.
Q: How do you insert the Sony M2 media card?
A: The M2 will need to be inserted into its slot with bottom side up due to the design of the MS/M2 combo slot.
Q: The PRO-37U blue LED blinks when card is inserted but I can't see any content?
A: If this happens, please check if you have any of the following third-party software installed on your computer as they are known to cause issue with any USB Mass Storage Devices.
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a. Acronis True Image
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b. Marvell Storage Utility v4
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c. IOBit SmartDefrag
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d. SpeedFan v4.49
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For Acronis True Image, you can refer to our FAQ at https://www.atechflash.com/faq for solutions and workarounds.
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For the rest of the software, you would need to uninstall them from your computer system as they are not really needed for your computer system to work properly.
Q: Why does the USB port function but the Reader doesn't function?
A: Please try to switch the USB plugs around as shown below.
Q: How do I install the PRO-37U internally into my computer?
A: If you need to set up PRO-37U connection internally, you will need the following:
Motherboard with USB 3.1 20-pin Internal Header (Female).
Option A) USB 3.1 Internal 20-Pin to 2 x Type-A Female Adapter (available from our AFT store).
Option A) USB 3.1 Internal 20-Pin to 2 x Type-A Female Adapter (available from our AFT store).
Q: I'm noticing slower performance using Windows 7?
A: If you see slower performance with PRO-37U in Windows 7 compared to Windows 8.1/10, it is due to that Windows 7 natively only supports 64KB USB transfer size, as opposed to Windows 8.1/10 that supports 2MB. An example below shows a CompactFlash memory card’s write speed increases 2 times with 2MB support.
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** Performance varies depending on the type and speed of the memory cards**
Q: How will I know PRO-37U is connected and functioning?
A: After you connect PRO-37U to the computer, you should see five generic Removable Disk ICONs with assigned letters corresponding to the five memory card slots on the reader.
A: If you see less than five Removable Disk ICONs, please try the following:
a) Go to the Computer Management window. On the left side is a tree node called Disk Management (under the Storage node). Select Disk Management.
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b) At the bottom is a list of Disks. Check any Removable Disk that has not been assigned a drive letter. Right-click that Disk and select "Change Drive Letter and Paths…"
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c) Assign a drive letter.
Q: PRO37U reader seems to connect and disconnect from my system?
A: Please update the firmware to the latest version 0579. Please download and unzip the firmware package into a folder on your Desktop first and then double-click on “FWUpgradeTool.exe” in the same folder to start the firmware update.
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If you need further assistance or help please contact our support via email or telephone:
Toll-free number for USA only
1-800-964-3088
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International please call
1-510-824-6868
Pacific Time
10:00AM to 5:00PM
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Support email